INTERNET, AGGRAVATION, and HUMBLE PIE

Mercy! This morning I wondered what wonderful thing would happen that I could blog about. Instead, I got my panties in a big ‘ol knot and ‘bout lost my Christianity in three easy steps!

Have you ever seen the scene with the two Scottish guys in the elevator? It is hysterical! When I find myself shouting at the phone – not so funny!

There’s always a backstory, right? The fact is, I am a cheap person! I think a person who pays their bills faithfully and on time should be rewarded with a continued good price on internet service. When I ask nicely for that to happen and they refuse, they are dead to me and I move on.

I was able to get connected with Ronald’s TV package at a much better price. Great! Except the service was with a company I had quit a few years ago because though I was paying for a certain speed service, I was getting nowhere near that speed. Plus, their customer service was horrible.

I should have known better and told the TV company to forget it. Instead, I blessed myself with several days of frustration. First time, shame on them. Second time, shame on me.

The TV company, D, said I would have an installer out yesterday. The internet company, W, called the day of the install and said I needed to unfreeze my credit before they processed the order. I did that and gave them time to process it. I called W back three times and was told each time that they didn’t get the information from E, the credit score company. I accidentally called E back and explained sweetly (almost) what was frustrating me. He laughed and said he understood, but I had called E instead of W. He assured me the report had been sent. I called W one more time, and again they denied getting it. I called it a day.

This morning I called W to ask them when the install would be. After several minutes of trying to get a person and very loudly shouting unseemly and colorful words to the machine that refused to get me to an agent, a person finally spoke. She said there was no record of an order being sent from D.

I called D and went through the same process. The first person I finally got through to got an earful. Instead of taking care of the cancellation of service, he transferred me back to D who told me there was no record of an order. I hung up.

I called D back and got another person. She checked and said she couldn’t cancel the order. I would have to refuse installation for the order to be cancelled. What in the world? If I didn’t know better, I’d say the whole lot of them works for the government. Where else do you get such outrageous incompetence?

So…after sincere repentance for losing my temper, I am headed for Wendy’s where I will use their internet, find a new internet service, and gorge myself on a burger. Not fries – they don’t even peel them before frying. Gross!

Or I could go back to the company who raised my rates but had good service. $19 seems a small price to pay when compared to the aggravation.

We’ll see.

Blessings

KB

Ephesians 4:2 Be completely humble and patient and lovingly put up with others. Huh!?!!?

PS I ate humble pie and went back to the original company who did give me a pretty good deal. Sometimes humble pie tastes a little bit sweet. I guess they weren’t totally dead to me. Or signing the payment slip meant I resurrected them.